Check out our Frequently Asked Questions to find the answers you're looking for!

Frequently Asked Questions

What printing technology and canvas do you use?
Our prints are giclee prints that are printed with UL ECOLOGO and UL GREENGUARD GOLD Certified 1 Water-based HP Latex Inks. They are hazard free, have no HAPs, and are nickel free. The canvas is a polyester material. The finished product has a semi-gloss surface.
Who is your shipping carrier?
UPS is our primary carrier, but you may receive packages from other carriers depending on the product you purchase.
What are the payment options?
We accept a variety of payment methods, including credit and debit cards, Apple Pay and Google Pay. You can access the digital receipt after your purchase is complete.
How do I upload my picture(s)?
Upload pictures that you would like to use after selecting the portrait size, and add any notes or wishes you have about your portrait.
Can you use separate photos to create a portrait?
Yes, we can use separate photos to create a custom canvas family portrait. Our skilled artists can merge multiple photos together to create a cohesive and personalized design that truly reflects your family's unique story and personalities. Whether you have individual photos of family members or snapshots taken at different times and locations, we can work with you to create a stunning portrait that captures the essence of your family.
Do you make portraits of the loved ones who passed away?
Yes, we can customize the portrait to include a special message or symbols that were meaningful to the loved one, such as a pair of wings behind them or a halo above their head.
Is it possible for you to use Photoshop to make alterations or adjustments to my picture?
Yes, we can use Photoshop to make some changes to your picture as needed. Our skilled artists can make minor adjustments to improve the overall look and feel of your portrait, such as adjusting the lighting, colors, or composition of the image. However, please note that we do not offer extensive Photoshop editing services, and we do not create completely new images from scratch. Our goal is to create a beautiful and personalized work of art that reflects your family's unique story, while still staying true to the original photos you provide us. If you have specific questions or concerns about the use of Photoshop in your portrait, feel free to reach out to us and we'll be happy to discuss it further.
How much time does it take?
On average, it takes about 2 weeks to complete a custom canvas family portrait from the time of order. However, please note that this timeline can vary depending on factors such as the complexity of the design, the number of revisions required, and current order volume. Our goal is to ensure that every portrait is given the time and attention it deserves to create a high-quality, personalized work of art that you'll cherish for years to come.
Am I able to track the package?
Yes, you will be able to track your package once it has been shipped. We provide tracking information for all of our shipments so that you can follow the progress of your portrait as it makes its way to you. If you have any questions or concerns about tracking your package, please don't hesitate to reach out to us and we'll be happy to assist you.
How do you create your portraits?
We make our custom canvas family portraits by combining your original photos into a cohesive and personalized design. Our skilled artists carefully study your photos and use them as a reference to create a digital sketch of your portrait. From there, we work with you to make any necessary revisions or adjustments to the design before moving on to the final phase. Once the design is approved, we print the final artwork on high-quality canvas. The canvas is then stretched and mounted onto a sturdy wooden frame, ready to be shipped to you. We take pride in our attention to detail and commitment to producing high-quality, personalized works of art that you and your family will cherish for years to come.

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